Terms and Conditions:
This formal agreement documents the legally binding terms and conditions between Alhijaztravel.com and pilgrim who seeks and availing services regarding Umrah Packages 2019 and Hajj Packages 2019 from Alhijaz Travel.
While rendering our services in Umrah and Hajj events in 2019, we assume our services model interprets clarity of information with packages details and costs where relevant invoices intimate a contract of services provided with Alhijaztravel.com signed by our valued client/pilgrim and following terms & conditions will apply on attaining our services in time to time or your preferred schedules.
For precision to understand the use of the word "Us", "we", “Alhijaz Travel " & "the Company", means www.alhijaztravel.com and the term "you", "yourself", "the Client" or "the Pilgrim" will refer to the person or individual signing this agreement.
It is on your part to make sure if you remain unclear or doubted about understanding a piece of information on our web portal, website or by any means of communications initiated from any side of this agreement, We simply advise our valued clients/pilgrims to make it well sure for packages information, customization, and bespoke type contracts of services with Us. Our clients and Umrah and Hajj services seeking people from the UK can get clear legal advice from some reliable knowledge source at Law.
This is a kind of agreement where client/pilgrims initiate the deal by showing up their interests to avail our services modules in various Umrah and Hajj packages by Alhijaz Travel. This very said agreement will be applicable on us once the client/pilgrim concedes Hajj or Umrah booking via official receipt and advised money deposits has been paid in mentioned accounts of the company and on verifications from services providers, an official confirmation of flight, hotel and respective departure times will be made to the client/pilgrim 7 days prior to the estimated departure date and time mentioned on the provided receipt from Us. Client/Pilgrim is required to accept these terms and conditions by accepting this official receipt regarding Hajj or Umrah as our principal services here.
This Agreement or any contract among the client and the company will plunge under English law and Jurisdiction for the deal of the travel and lodging. Issues within the Kingdom of Saudi Arabia will plunge under the Saudi Law and Jurisdiction among the client and the service supplier in the Kingdom of Saudi Arabia.
Understanding your contract
Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree with these Booking Conditions. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. We will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking and that person will bind all such travelers to these Booking Conditions.
Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Regardless of the type of arrangement, you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or hotels supplier terms or tour organizer terms and conditions). All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to “these Booking Conditions” shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. To the extent of any inconsistency between a travel service provider’s terms and conditions and the terms and conditions set out herein, the travel service provider’s terms and conditions shall prevail, save to the extent that any provision in the travel service provider’s terms and conditions is deemed to be invalid or unenforceable. Your travel service providers will be identified on your itinerary or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Alternatively, you can ask us for copies. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services.
Package Travel Arranged By Us
A package is a pre-arranged, single-price combination of at least two of the following components: (a) transport – (b) accommodation – or (c) other tourist services accounting for a significant proportion of the package. Packages cover a period of more than twenty-four hours or include overnight accommodation.
Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Please note that you also have rights under the Package Travel, Package Holidays and Package Tours Regulations 1992, a copy of which can be accessed at the following link: legislation.gov.uk/uksi/1992/3288/contents/made ("Package Travel Regulations").
We Act As Agent Only
When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organizer or travel service provider, including in relation to packages that we arrange, and that neither Alhijaz Travel nor any of its directors, employees or agents have any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations.
All departure and arrival times on your flight ticket are provided by the airline and are estimates only. They may change due to air traffic control restrictions, weather conditions or operational requirements. We recommend that you contact the airline or visit the airline’s website to confirm your scheduled departure time 24 hours prior to your flight. You should also confirm departure times for each onward flight. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead–named traveler who made the booking. You will be asked to pay our administration charge of £75 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. You should be aware that costs could increase closer to the departure date. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service provider’s change fees.
No date changes are permitted outside of your ticket’s validity period. ‘Minimum stay’ and ‘maximum stay’ rules apply to return and multi-stop flights.
Certain travel arrangements (e.g. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Name changes are not permitted in any instance.
If you have purchased a return flight, multi-stop or around the world flight and you do not check in on a confirmed flight, the airline will register you as a ‘no show’ and your tickets on your subsequent flights will be canceled by the airline. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances.
If You Cancel Your Booking
You may cancel your travel arrangements at any time, however, please note that certain travel arrangements may be non-refundable. Written notification from the lead-named traveler must be received at the branch where the booking was made. Since we incur costs in canceling your travel arrangements, you will need to pay our administration charge of £125 per person per booking (or such other amount specified in your travel documents). In addition to our administration charge, you will have to pay the travel service provider’s applicable cancellation charges.
If you have made a booking with us for your Journeys the cancellation fees will be an amount determined in accordance with the table below, except where otherwise indicated.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Refunds will only be made available to the person named on the booking payment receipt unless otherwise agreed in writing by all travelers listed on a booking.
Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015.
Unless otherwise indicated, the following cancellation fees apply to bookings for your Journeys only. Days before departure within which written notice is received by us
Cancellation fee (% of total Journey)
• More than 70 days Deposit only
• 57-70 days Deposit + 45% of total Journey
• 37-56 days Deposit + 50% of total Journey
• 28-36 days Deposit + 65% of total Journey
• 15-27 days Deposit + 90% of total Journey
• 14 days or less Full booking value
If we change or cancel your booking
Occasionally a travel service provider may have to make changes to your original booking. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Most of these changes will be minor and we will advise you of them at the earliest possible date.
We will advise you of the carrier operating each flight in your itinerary. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Please note that carriers may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. No compensation is payable in respect of minor changes.
Alhijaz Travel shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall consist of without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Alhijaz Travel or its suppliers.
If you have booked a package arranged by us and it is necessary to cancel or make major changes to your arrangements we will, in addition to the above, pay you compensation as follows:
• 55-29 days prior to travel: £15.00
• 28-15 days prior to travel: £25.00
• 14-8 days prior to travel: £35.00
• 7-0 days prior to travel: £45.00
Please refer to the section titled 'Our responsibility for your booking' for more information in this regard.
Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Details of these rights are published at EU airports and are also available from your airline. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us.
Our responsibility for your booking
In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable (c) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised or (d) an event which we or a travel service provider, even with all due care, could not foresee or forestall (including but not to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events).
Our liability will in all cases be in accordance with and/or in an identical manner to (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation which set time limits for notifications/claims and limit the amount of compensation that can be claimed for death, injury, delay to passengers/guests and loss, damage and delay to luggage. Copies of international conventions and relevant travel service providers’ terms and conditions are available online. Alternatively, you can ask us for copies either over the phone or in-store.
Package Travel Arranged By Us
In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is to a maximum of 2 times the cost of your package travel arrangement. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us.
Your Financial Protection
Prices and payment
All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and inclusive of tax unless otherwise indicated. Accommodation (if included) is based on twin share, quad share unless otherwise indicated. Advertised prices may be to travel within specified dates. We will confirm the correct price with you at the time of payment. Prices are not guaranteed until full payment is made.
To confirm your travel arrangements you may be required to pay a deposit per person. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We will advise you of the amount of the deposit and date for final payment at the time of your booking. For online bookings, full payment is required at the time of purchase.
If you have made a booking with us from our ‘Journeys’ ranges you will be required to pay a deposit of £100 per person for economy class flights and £200 per person for premium economy, business, and first class flights. An additional deposit will be required for any tour or cruise or for certain airfares which form part of your Journey. The balance for your Journey must be paid no later than 10 weeks prior to departure or such earlier time that we notify you. Please check your quote or invoice to confirm whether your travel arrangements are from us.
Certain airfares and services (including some airfares and services in the Journeys) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable.
We will collect all mandatory taxes, however, some countries may charge additional departure, hotel or other taxes that must be paid locally. We advise travelers to retain sufficient local currency to meet these charges.
Payment by debit and credit card
We accept most major debit and credit cards. You authorize us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand.
Payment by bank transfer (not applicable to online bookings)
If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. You must notify your consultant of your payment once it has been made.
Air Travel Organizer’s License (ATOL) protection
Please note that this section does not apply to low cost flights. We provide you with security for the monies that you pay for your package and for your repatriation in the event of our insolvency. Holiday packages which include flights are ATOL protected by the CAA. ATOL number ATOL 74904. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. Trade Association membership We are accredited by IATA.
Agents who do not hold either ATOL, IATA, ABTA membership or relevant travel certification, unless specified through separate contract, are considered direct customers purchasing services for their associates. We reserve the right to cancel tickets if payment for services has not been received by the payment due date, payment is bounced back by card issuer or bank, payment is cancelled, or payment is charged back.
THE MINISTRY OF HAJJ ISSUES THE HAJJ STICKERS IN SAUDI ARABIA TO THE AGENT ON THE SUBMISSION OF DOCUMENTARY EVIDENCE THAT THE AGENT HAS PAID FULLY FOR THE ACCOMMODATION FOR THE PILGRIM IN MAKKAH AND MADINAH. ALL PAYMENTS ARE NON-REFUNDABLE INCLUDING AIRLINE TICKETS. THEREFORE PILGRIMS MUST UNDERSTAND THE VALUE OF HAJJ STICKER FROM MINISTRY OF HAJJ BEFORE COMMITTING FOR THE TRIP AND AGREE TO THE REFUND POLICY. NO ALTERATION OR CHANGE COULD BE INCORPORATED AFTER CONFIRMATION OF BOOKING. HOWEVER, AGENT RESERVES THE RIGHT TO MAKE ANY SUCH CHANGE INCLUDING CHANGE OF TRAVEL DATES, TRAVEL ROUTE & USE OF AIRLINE (SCHHEDULE/CHARTER), AIRCRAFT WITHOUT PRIOR NOTICE.
Hajj & Umrah Visa Application Documents
Your Hajj and Umrah Application form, you are required to submit the following items.
• 4 Color Passport size photos with a white background
• Proof of Meningitis (ACWY) vaccination
• Passport valid for eight months (6 months absolute minimum)
• Non-British Passport holder must have "INDEFINATE PRMISSION TO STAY" endorsed in your passport.
Hajj Visas are granted by the Saudi Government free of charge.
Alhijaztravel.com is competent to obtain Hajj & Umrah visas for all British, EU and other nationals who have any official right of citizenship for the UK. The Saudi Embassy requires your passport for varying lengths of time in order to issue a visa. We cannot give precise guidelines as to processing times and ensuring the fastest processing time. If you have any questions at this moment, we will happily walk you through the process.
• You must have a Hajj Visa
• If anyone who has a non-Muslim name, he or she should submit an official document from a mosque or an Islamic center confirming that the applicant is a Muslim with the Visa Application.
• Four current passport size color photograph on a white background, any other color background will be rejected and your application will be postponed.
• Passports should be valid for at least 6 months from the date of fulfillment of the application form. Preferably your passport should have eight months validity.
• Women and children should be along with husband/father or a male relative (Mahram). Evidence of relationship is compulsory (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram have to travel into and out of Saudi Arabia on a similar flight as his wife and children.
• If a woman is 45 years old or older, she is permitted to go without a Mahram with an organized group or relatives and submits a notarized No Objection Certificate from her Mahram.
• If the applicant is not a national of the country he/she is applying from, an official citizenship permit must be submitted with the application.
• A vaccination certificate adjacent to Meningococcal Meningitis should be attached. The certificate of vaccinations should have been issued not more than three years and not less than 10 days prior to entry to Saudi Arabia and it should be valid for three years. The vaccination certificate must be with the applicant on entry to Saudi Arabia.
• Hajj Visa is valid for 30 days only
• Umrah Visa is only valid for 14 days unless otherwise stated
• We do not guarantee any Hajj or Umrah Visa.
Flight Delays or Cancelation
We are not competent to acknowledge liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill up the obligation of their part of the agreement. We will support the operator in finding substitute aircraft, but this will be on best endeavors. It is necessary that you have adequate travel insurance to cover this isolated eventuality.
Local Customs & Laws
You must act at all times in line with local customs and follow the laws of the host country. You are accountable for your actions; we will not be capable to help you if you knowingly or not knowingly disobey local customs rules. Your only support will come from the British Embassy or your travel insurance provider.
How do I make a complaint?
We aim to provide you with an amazing travel experience. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. your hotelier) and your travel consultant as soon as possible who will endeavor to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at email@example.com, or by post to 13 Station Road, London, SE25 5AH giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were traveling and this may affect your rights. Out of normal office hours, you may also contact our emergency assistance department on 0203-880-8831.